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The Global Student Satisfaction Awards 2021 are based on university reviews written by Studyportal’s community and partner study associations. In the reviews, students can rate their study experience on a scale from 1 (lowest rating) to 5 (highest rating) by assessing their satisfaction in eight categories:

1. Overall Satisfaction
2. Student-Teacher Interaction
3. Quality of Student Life
4. Career Development
5. Student Diversity
6. Admission Process
7. Online Classroom Experience
8. Covid-19 Crisis Management

Additionally, students can describe their argument on the score they have given in their review.

Winners

• There are three regional winners for each of the above-mentioned categories: Americas (North and South America), EMEA (Europe, The Middle East and Africa), and APAC (Asia Pacific). From these regions, one worldwide winner is chosen.
• A winning university can be mentioned in only one category, to create a more diversified selection of participants who will receive the award.
• The university with the highest student satisfaction rating is chosen to become the representation of the best university according to the student’s opinion.
• Only universities with English taught programmes hosted in Studyportals’ websites can participate. Due to the only possibility for Studyportals to map student reviews with correspondent universities.

Review Count

At Studyportals, students can share their study experience scores through its specialised review collection service. The collected reviews will be used by Studyportals to analyse the collected reviews to determine the university winners in each category.

• To participate in the awards, universities need to have collected at least 10 reviews except for “Overall Satisfaction” category, which is defined with at least 30 reviews
• The reviews from sub-organisations (such as departments or faculties) are added to their respective parent organisations.
• The graduation date of the students submitting the reviews should be on or after 01/01/2018 (i.e. either enrolled students or fresh alumni), and the initiation date should not be older than the date of graduation.
• There is no distinction made between local and international students.
• In the “Admission Process” category, where reviews collected through student organisation such as ESN are not taken into account for the reason being that there’s a high population of exchange students; thus they may not have experienced the regular admission process.

Verification

• Universities are advised to encourage students to leave a review, yet under no circumstances should they compensate the reviewers.
• The reviews are collected with the help of Studyportals’ community and international student organisations such as ESN. Checks are in place to identify false reviews.
• In case fraudulent behaviour is detected, Studyportals will check for their validity (e.g. manual checks, email check, contact to the reviewer).

Medals

• All universities which receive above 4.0 overall score will win medals of honour in their respective categories.
• The digital medals will available to universities for use and referred to their university pages at Studyportals.