Students asked to rate university COVID support and online learning experiences

Studyportals’ bi-annual Global Student Satisfaction Awards (GSSA) has added two new categories devoted to online learning and COVID-19 for 2021. The awards, delivered in collaboration with Times Higher Education, The PIE and The British Council, are informed solely by student experience and feedback, from the first contact during the admissions process through to career development support as students prepare to graduate.

In the 2019 edition, we collected more than 45,000 student experiences, which represented over 209 nationalities. Universities in more than 150 countries were reviewed by their students, leading to awards for 631 institutions excelling against an international standard. This year, we want to increase this even further.

Edwin van Rest, CEO and founder of Studyportals: “The opportunity for students to shape the future of education delivery is unprecedented and exciting. Every institution has been challenged during the pandemic and now is the time for students to speak up on what worked well, and what didn’t. I’m confident that this year’s report will highlight some truly inventive solutions that all universities can learn from, and also provide a set of action points covering issues that need urgent attention.”


Universities can encourage their students to take part by sharing our ready made posts for Facebook, Twitter and Instagram at https://gssa.studyportals.com/participate/

The closing date for students to submit their reviews at https://reviews.studyportals.com/gssa/ is 31 August 2021. We’ll announce the 2021 winners in October at a virtual award ceremony.

Keep up to date with the latest news by following @Studyportals on Twitter.

Universities can encourage their students to take part by sharing our ready-made posts for Facebook, Twitter and Instagram at https://gssa.studyportals.com/participate/

The closing date for students to submit their reviews at https://reviews.studyportals.com/gssa/  is 31 August 2021. We’ll announce the 2021 winners in October 2021 at a virtual award ceremony.

Keep up to date with the latest news by following @Studyportals on Twitter.

Notes

If you have any questions, or would like to discuss the GSSA further, please contact Dawn Hotchkis, GSSA Communications Manager at dawnhotchkis@studyportals.com

The full 2019 Global Student Satisfaction Report can be found at: https://www.studyportals.com/wp-content/uploads/2019/06/Global-Student-Satisfaction-Report-A-2019-global-overview.pdf

About GSSA

The Global Student Satisfaction Awards are distributed bi-annually by Studyportals. They began life as the International Students Satisfaction Survey in 2013, initially covering Europe only until expanding to cover students across the globe in 2019.

The aim of the initiative is to recognise the universities who have achieved the highest student satisfaction ratings. Students must submit their reviews to Studyportals by the closing date of 31 August 2021. Each institution must receive a minimum of 10 reviews to participate.

GSSA 2019 winners:

  • Overall Satisfaction – Chalmers University of Technology, Sweden
  • Student-Teacher Interaction – University of Cambridge, United Kingdom
  • Quality of Student Life – Kühne Logistics University, Germany
  • Career Development – Tecnológico de Monterrey, Mexico
  • Student Diversity – The University of Auckland – New Zealand
  • Admission Process – University of Tartu, Estonia

For 2021, two new categories have been added: Online Classroom Experience, and COVID-19 crisis management

There are three regional winners for each of the above categories: Americas (North and South America), EMEA (Europe, The Middle East and Africa), and APAC (Asia Pacific). From these regions, one worldwide winner is chosen.

About Studyportals

Studyportals was created to fill the information gap for students who wanted to study internationally, by pooling resources from several international study associations. In 2007 Mastersportal.com proved hugely successful in helping students to find the right postgraduate courses. It was soon followed by Bachelorsportal.com, PhDportal.com, Shortcoursesportal.com, and Distancelearningportal.com.

In 2020, we helped 45 million global students to explore study programmes and make an informed choice, throughout over 200,000 courses at 3,750+ educational institutes across 110 countries. You can find out more about us at https://studyportals.com/

Methodology

Categories

The Global Student Satisfaction Awards 2021 are based on university reviews written by Studyportal’s community and partner study associations. In the reviews, students can rate their study experience on a scale from 1 (lowest rating) to 5 (highest rating) by assessing their satisfaction in eight categories:

  1. Overall Satisfaction
  2. Student-Teacher Interaction
  3. Quality of Student Life
  4. Career Development
  5. Student Diversity
  6. Admission Process
  7. Online Classroom Experience
  8. Covid-19 Crisis Management

Additionally, students can describe their argument on the score they have given in their review.

Winners

  • There are three regional winners for each of the above-mentioned categories: Americas (North and South America), EMEA (Europe, The Middle East and Africa), and APAC (Asia Pacific). From these regions, one worldwide winner is chosen.
  • A winning university can be mentioned in only one category, to create a more diversified selection of participants who will receive the award.
  • The university with the highest student satisfaction rating is chosen to become the representation of the best university according to the student’s opinion.
  • Only universities with English taught programmes hosted in Studyportals’ websites can participate. Due to the only possibility for Studyportals to map student reviews with correspondent universities.

Review Count

At Studyportals, students can share their study experience scores through its specialised review collection service. The collected reviews will be used by Studyportals to analyse the collected reviews to determine the university winners in each category.

  • To participate in the awards, universities need to have collected at least 10 reviews except for “Overall Satisfaction” category, which is defined with at least 30 reviews
  • The reviews from sub-organisations (such as departments or faculties) are added to their respective parent organisations.
  • The graduation date of the students submitting the reviews should be on or after 01/01/2018 (i.e. either enrolled students or fresh alumni), and the initiation date should not be older than the date of graduation.
  • There is no distinction made between local and international students.
  • In the “Admission Process” category, where reviews collected through student organisation such as ESN are not taken into account for the reason being that there’s a high population of exchange students; thus they may not have experienced the regular admission process.

Verification

  • Universities are advised to encourage students to leave a review, yet under no circumstances should they compensate the reviewers.
  • The reviews are collected with the help of Studyportals’ community and international student organisations such as ESN. Checks are in place to identify false reviews.
  • In case fraudulent behaviour is detected, Studyportals will check for their validity (e.g. manual checks, email check, contact to the reviewer).

Medals

  • All universities which receive above 4.0 overall score will win medals of honour in their respective categories.
  • The digital medals will available to universities for use and referred to their university pages at Studyportals.

Awards

Global Student Satisfaction Awards 2021 will award universities for excellence in the following categories:

Best University

  • Question asked to students: “How would you rate your overall study experience?”

Student-teacher interaction

  • Question asked to students: “How helpful, engaged and interested were your teachers with you? How easy was it for you to interact with them, during or after class?”

Life quality of students

  • Question asked to students: “How was your everyday life? Especially when thinking about the city where you lived, did it satisfy your needs and expectations?”

Career development

  • Question asked to students: “Did the university provide support for your career development (E.g. extracurricular courses, workshops and conferences, help in finding internships)?”

Student diversity

  • Question asked to students: “How diverse/friendly was the atmosphere at your university (E.g. different countries, cultures, religions, age, gender, special needs, etc.)?”

Admission process

  • Question asked to students: “How simple was it to apply to your programme? Was the information that you found on the website clear enough? Did you get support from the university staff?”

Online classroom experience

  • Question asked to students: “How well did your university change education to online? (e.g. format, content, interaction, quality of online classes)”

Covid-19 crisis management

  • Question asked to students: “How do you rate your university’s response to the Covid-19 crisis? How well did they support you and your fellow students during the pandemic?”

* All Studyportals questions are based on star ratings (1 to 5).

The Report

The Global Student Satisfaction 2019 Report represents an in-depth analysis of student experience, what they are content with, and where they would like to see improvements. The report will slice the results by country, allowing higher education professionals and industry experts to discover which are the most highly rated universities globally, per region, as well as the top universities for student satisfaction in each country.  

Access the 2019 Report >

Discover the previous editions >

The Report

The Global Student Satisfaction 2019 Report represents an in-depth analysis of student experience, what they are content with, and where they would like to see improvements. The report will slice the results by country, allowing higher education professionals and industry experts to discover which are the most highly rated universities globally, per region, as well as the top universities for student satisfaction in each country.  

Access the report >

Discover the previous editions >